At Capecom Solutions Pvt Ltd ("Capecom"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT software services. By using our services and accepting cookies, you consent to the practices described in this Privacy Policy
Information We Collect
We may collect personal information from you when you use our IT software services. This includes:
- Contact Information – Name, email address, phone number.
- Billing Information – Corporate Identification Number, Address, GST, VAT, or other statutory payment details.
- Usage Information – IP address, device details, browsing activity.
- Prospect & Web Visitor Information – Feedback, inquiries, or any voluntarily shared information.
Use of Your Information
We use the collected information for purposes including:
- Providing, maintaining, and improving our services.
- Processing transactions and payments.
- Responding to inquiries and providing customer support.
- Sending technical notices, updates, and security alerts.
- Personalizing and enhancing your experience with our services.
- Complying with legal obligations and enforcing policies.
- Conducting internal data analysis and research.
- Preventing fraudulent or illegal activities.
Cookies Policy
The tiny files of cookies in websites can store to analyse and improve the website services. These files might use an anonymous unique identifier that’s sent to the website’s browser.
Our cookies usage:
- Processing and remembering the items you have surfed for.
- Store user preferences for upcoming visits.
- Compiling pooled data about website interactions and traffic that boost the site experience in the upcoming future. Plus, we gather information on services that has been utilized and accessed. This data can have details like the browser type, Internet Protocol address, date and visitors time, time spent on certain pages that you checked in our website, diagnostic data and unique device identifiers.
Children’s Privacy
We design website for general audience, and they are not applicable for children. If you are aware your child under 18 has forwarded personal information to us, we will employ the information to the child alone and convey that they cannot use our Capecom website. We never engage in selling the personal information of minors under 16 years.
Disclosure of Your Information
Capecom does not share client information without explicit consent. Information is shared only within the company among authorized employees and consultants working on specific projects under strict data security agreements. Capecom follows GDPR guidelines and privacy norms to ensure data protection.
However, as permitted by law, Capecom may share personal data with:
- Employees, consultants, and partners performing services on our behalf.
- Governmental authorities as required by law.
- Third parties in case of business reorganization, merger, or acquisition.
Security Measures
We implement industry-standard security practices, including:
- ISO 27001 and SOC2 compliance measures.
- Encryption and secure storage of personal data.
- Regular audits and monitoring for potential security threats.
- Employee training on data privacy and protection.
While we take every precaution, no online data transmission is 100% secure. We encourage users to take appropriate measures to protect their personal information.
International Data Transfers
Capecom ensures secure and compliant data transfers between our global locations, including the UK, India, and Canada. We adhere to GDPR and ISO 27001 standards, employing Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), and Transfer Impact Assessments (TIAs) to mitigate risks in cross-border data transfers.
Retention of Your Information
We retain your personal data only as long as necessary for service delivery, legal compliance, dispute resolution, and policy enforcement. Retention periods vary based on business and legal requirements.
Your Rights
Under applicable laws, you may:
- Access and obtain a copy of your personal information.
- Request corrections or updates.
- Request deletion of your data.
- Object to or restrict data processing.
- Withdraw consent where applicable.
For requests, contact us at info@capecom.co.uk.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically. The "Effective Date" above reflects the latest revision. We encourage periodic reviews of this policy.
Contact Us
For questions, concerns, or data requests, reach out to us:
Capecom Ltd
7 Bell Yard, London, United Kingdom, WC2A 2JR
Email: info@capecom.co.uk
Phone: +4420 8123 3664